Global Event

Workforce Management 1-2-3 Series ( BACK ON DEMAND ) The Art and Science of Forecasting, Scheduling and Meeting Service Goals This seminar is designed around case study problems that cover typical forecasting and scheduling scenarios, and the complications of skill-based routing, emails and outbound calling. Upon completion of the 2 day session, delegates are eligible to take the Mastery Assessment  ( at no additional cost ) to earn certification. Delegates achieving an 80% or higher score on this assessment exam will receive certification from The Call Center School USA and Calldesign Australia. 20 & 21 August  2008, Impiana KLCC & SPA Hotel Kuala Lumpur Contact Mr. Saravana at 0162420864 for more detail.

he intelligence led CCTV surveillance operations course is a one day course that focuses on the integration of intelligence and surveillance skills to fully exploit an organisations surveillance capacity. This one day course introduces those elements that contribute to developing professional surveillance judgement. There are a multitude of inputs which effect operator performance both internal to the individual and external. This course focuses on those inputs which management may influence or control and which when exploited effectively improve individual and organisational outputs. Developed jointly by Dr Craig Donald and Jeff Corkill on the basis of needs identified in CCTV operations internationally, the course has a number of features that will assist managers to achieve optimal surveillance operator performance whilst more effectively integrating the CCTV surveillance function into the wider security intelligence capability 23rd July 2008, Impiana KLCC & SPA Hotel Kuala Lumpur Contact Mr. Saravana at 016-2420864 for more details.

Organisasi kini memerlukan eksekutif yang dinamik dan efektif demi kejayaan dan produktiviti yang berterusan.  Dengan itu, para eksekutif kini perlu membekalkan diri dengan kemahiran untuk memupuk dan meningkatakan daya motivasi di kalangan subordinate mereka untuk bertindak secara positif setiap masa Kursus ini telah dijalankan untuk menambahkan dan mempertingkatkan prestasi eksekutif –eksekutif  di setiap organisasi. Selepas menghadiri program ini selama dua hari ini, anda akan dapat menilaikan diri dan melakar peta kejayaan diri dari satu peringkat ke peringkat yang lain.  Dalam sessi ini anda akan dibimbing dan diberi tip-tip yang efektif untuk kecemelangan diri.  Sessi ini akan dikendalikan secara soal jawab dan penerangan yang terperinci akan diberikan untuk mengatasi kemusykilan anda. Penumpuan kepada cara menyemai sikap yang positif, pemeriksaan untuk meninggikan prestasi sendiri serta kaedah-kaedah dan pembetulan yang tepat perlu diberi perhatian 16 & 17 JUNE 2008, Bilik Redang Putra World Trade Centre Kuala Lumpur Untuk maklumat lanjut, sila hibungi, Mr. Saravana di talian ...

Introduction It can take less than 60 seconds for a company's reputation to be ruined and its business to be crippled. In just one minute a server failure or hacker can knock out vital applications and lead to a catastrophic series of events. This can do untold damage to a company's reputation, taking months or years to rectify. Some may never open their doors again. “A Blind date with Disaster, looking beyond The Business Continuity Plan”, looks at areas that many BCM Manager, Directors and professionals give little attention too but pay dearly when disaster strikes. This one day event will provide insights from top analysts and industry partners. For companies that currently have a business continuity plan in place, this seminar will help make sure that your company is taking into account all the considerations that need to be made. This August we invite you to meet six renowned speakers in ...

Financial fraud is an ever emergent problem and annual loss amounts are expanding at alarming rates. Every organization is at risk from fraud. The impact of fraud to an organization can be devastating. The workshop introduces some guidelines to help the organization on ways of responding to fraud through risk assessment, fraud preventive and detective plan. And this numbers are increasing exponentially despite having many international controls such as BASEL, Anti Money Laundering ACT etc. 23 & 24 June 2008 , Seminar Room 3, UTM Citycampus Kuala Lumpur

This Workshop will enlighten the participant that leadership is a growth process and to be a leader is to be lead by example; be a mentor to develop the mentees into mentors themselves.To appreciate that -character development and sustaining this moral compass brings success and continuity to the organisation. Finally the participants are enable to understand the 3 important considerations that impact exemplary leadership process 2 & 3 June 2008 , Boardroom 1, Level 10 Legend Hotel Kuala Lumpur

COMBATING HUMAN RESOURCE FRAUD THE OBJECTIVE It is estimated that 30% of all businesses suffer from fraud.  Human Resource Department is the first defenses of an organization to prevent the employees that they have employed are with high integrity. Hence, recognizing the cost of fraud and the value of fraud prevention is crucial to ensure the overall success of combating human resource fraud. HOW WILL YOU BENEFIT Participants will be able to acquire the skills to prevent and fight fraud and explore ways to mitigate the risks.  You will be exposed and learnt how to take control of the situation and able to notice the red flags before it hits your organisation. TRAINER:                                 MR.TAN CHIN HUANG, (MBA, CFE, CFP, MCH,CFT)                             Mr Tan Chin Huang is the Head of Internal Audit in one of the holdings company listed in the Main Board of Bursa Malaysia.  He has more than 20 years of experience covering various departments in financial ...

ENTERPRISE RISK MANAGEMENT The Objective Understand the fundamental of Enterprise Risk Management, Corporate Governance and Internal Controls. Hence, able to identify, define and establish risk mitigating. HOW WILL YOU BENEFIT Participants will be able to understand and appreciate the spirit of implementing an Enterprise Risk Management in the organization.  This will allow greater buy in and co-operations in ensuring the success of Enterprise Risk Management by all levels of employees. TRAINER: MS. ZANARIAH ZAHARI Ms.Zanariah holds the position of Assistant Manager, Operations Audit for one Holdings Company listed in the Main Board of Bursa Malaysia. She has with her 10 years of Auditing and Investigative experience in various areas within Banking and Financial Institutions.  With her background, she is awarded with the Certified Fraud Examiner (CFE) by the Association of Certified Fraud Examiners, USA. Her area of expertise is on verification of signatures, handwriting, cheques, documents and etc. She had led investigations which solved numerous fraud cases during ...

Multimedia is becoming an integral part of our daily life. It is a means for us to communicate important information with each other, as well as a way to express our creative sides. The information and art contained inside media have economic value, personal value, and often broader impacts on the general welfare of our society. Since the Internet has become increasingly widespread, and now reaches into our everyday actions, it is easy to foresee that our modern communication networks will become the means for distributing multimedia content. In Malaysia closed circuit television (CCTV) surveillance is an increasing feature of our daily lives. There is an ongoing debate over how effective CCTV is in reducing and preventing crime, but one thing is certain, its deployment is commonplace in a variety of areas to which members of the public have free access. We might be caught on camera while walking down ...

Information and communications technology security represents a fundamental pillar in today’s banking environment, as banks deal with issues such as identity theft, account fraud, hacking, phishing and a slew of other malicious internal and external criminal threats. Banks have to be on the ball when it comes to protecting corporate networks and data, their clients and their clients’ personal information and assets. In addition, risk management and compliance must continuously be top of mind as they resound through and affect all aspects of banking security. How is the local banking fraternity treating these security threats? Are they allocating enough of their technology budget to put in place a more secure banking environment? Centralising security at enterprise level PLAYERS in the local banking and financial industry have yet to seriously invest in information security in a cohesive manner to ensure that their business is safeguarded against threats brought on by the convergence of information ...