The Art and Science of Forecasting, Scheduling and Meeting Service Goals
May 28th, 2008
Workforce Management 1-2-3 Series ( BACK ON DEMAND )
The Art and Science of Forecasting, Scheduling and Meeting Service Goals
This seminar is designed around case study problems that cover typical forecasting and scheduling scenarios, and the complications of skill-based routing, emails and outbound calling.
Upon completion of the 2 day session, delegates are eligible to take the Mastery Assessment ( at no additional cost ) to earn certification. Delegates achieving an 80% or higher score on this assessment exam will receive certification from The Call Center School USA and Calldesign Australia.
20 & 21 August 2008, Impiana KLCC & SPA Hotel Kuala Lumpur
Contact Mr. Saravana at 0162420864 for more detail.