Global Event

2010 OUR MOST AWAITED EVENT :Anticipating Continued Tough Economic Challenges: An Opportunity for Excellence Workshop by Steve Murphy / Global Event

2010-03-02

Description:

The 15 to 18 months from the middle of 2008 through all of 2009 have probably proved to be amongst the more difficult that working people have felt for some considerable time, if not the toughest ever.Whilst the good news is that there appears to be a new day dawning reflecting more hope and opportunity than we believed possible 12 months ago, the reality is that
business is unlikely to be the same again for many years to come. Making profits will be tough, and organisations are going to have approach the questions of staff planning, workforce pay, benefits and terms of employment with new thinking.

We cannot simply return to doing things the way they were done before, reduced profit margins, improved performance, extra requirements from customers will mean facing the future with fresh ideas.

THE LEADERSHIP CHALLENGE: The Practices of Exemplary Leadership / Global Event

2010-02-23

Description:

Leadership is everyone\'s business and great leadership has never been more difficult or more needed. The Leadership Challenge addresses the skills needed to thrive in today\'s economy which include the abilities to: motivate and empower others to contribute fully and deliver inspired performance, advance innovation within an organization...in every task and in every project, and collaborate and influence vast networks of employees, customers, and executive teams. The workshop covers the Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.

COURSE OUTLINE:

Session 1 : Introduction
a)    Being an example through mentoring
b)    Understanding exemplary leadership
c)    Leadership growth and process
Five phases of Leadership Development

Session 2 : Moral Compass of Leadership
a)    Moral Compass
b)    Seven areas of moral character
Seven areas of stewardship

Session 3 : Example of Exemplariness
a)    Making others leaders
b)    Exemplary Strategy
i.    Individually
ii.    Small Groups
iii.    Corporate Setting
Coach

Session 4 : Conclusion and Wrap Up
a)    Understanding Relationships
b)    Recognising Model-Leader Maker
c)    Remembering the 5I�??s
d)    The 3 Questions.

National Conference on GST: ROADMAP TO MALAYSIA NEW INDIRECT TAX / Global Event

2010-02-11

Description:

National Conference on GST: ROADMAP TO MALAYSIA\'S NEW INDIRECT TAX
Understanding the Compliance Requirement and Implementation of Goods and Services Tax (GST) in Malaysia

International Monetary Fund (IMF) and the World Bank have long pointed to Malaysia\'s narrow tax base economy as unviable. Over 140 nations have adopted some form of GST. Prime Minister, Datuk Seri Najib Razak has tabled the first reading of GST
at the 2010 budget.

GST is inaugurated as constituent of a larger tax reforming exercise to empower and equip Malaysia to shift its dependence from direct to indirect taxes. Contrarily, GST also endow our nation to substantiate a lower levied income-tax rate. GST was sculptured based on consumption and not on income.

However, critics\' appraisal with reviewed evaluation has signalized that GST disproportionately elevates taxes on the middle-and-low income social group.
This conference was engineered to choreograph an assembly lay-out of experts and professionals of the highest order in the archive of government pinnacles and titans of the business regimes. The conference will gaze at problems and theoretical options and potential impacts as well as detailing the practical aspects of implementing the new tax structure and its compliances in Malaysia. It will cultivate concepts and incubate ideas on issues that conceal knowledge in a stimulating debate.

Conference on Personal Data Protection Law :Privacy and Security of Personal Data;Understanding the finer points of Data Privacy & Compliance / Global Event

2009-10-07

Description:
Data Protection Act in Malaysia: Where It Is, Where It\'s Going, Where It Should Be
Where It Is
There is no overall right to control sensitive personal information about yourself in Malaysia. Personal data is viewed as a commodity and firms that collect it expect to be able to reuse or resell it. That data is often stored insecurely and accessed by unauthorized people.
The emergence of new technologies changes market trends and contributes to the creation of the new global market place for electronic commerce. Personal information, for example, has become a valuable commodity that can generate jobs, businesses and customer services. This has consequently led to an increasing pressure to collect, hold, process and use personal data more than ever before. This increase in trans-border flow of data, however, has also led to a corresponding increase in the anxiety levels over the individual\'s privacy, particularly information privacy and personal data.

Executive Workshop on Improving Services - Hospital Complaint & Incident Management Process / Global Event

2009-08-12

Description:

This workshop addresses two of the most important components of a risk management and clinical governance framework in any health service. Incident management is a systematic process for identifying, notifying, prioritising, investigating and managing the outcomes of an incident and acting to prevent recurrence. Complaints handling relates to the ways in which complaints are acknowledged, treated and acted upon to ensure that systems are improved and the complainant is satisfied that their voice has been heard.

A further key strategy and philosophy that is essential for effective incident and complaints management is the open disclose of adverse events when they occur.

Open disclosure (OD) is a transparent approach to responding to an incident / adverse event that places the consumer / resident central to the response. This includes the process of open discussion and ongoing communication with the consumer / resident and their support person(s). An OD approach also includes support for staff and the development of an OD culture where staff are confident that the associated investigations will have a quality improvement rather than a punitive focus

Two Days Workshop On Optimisation Of ACMV Through EE Retrofit Air Conditioning Systems / Global Event

2009-07-22

Description:
This course will focus on centralized chilled water air conditioning systems which are commonly found in offices, hotels and shopping complexes. It will provide direction on the selection, operation, maintenance and retrofit of air conditioning systems to reduce energy consumption whilst at the same time maintaining comfort and indoor air quality. Energy efficiency retrofits of air conditioning systems carried out analytically and systematically can result in energy savings from 20% to 50%.

One Day Workshop on Developing Key Performance Indicators for Effective Performance Management / Global Event

2009-07-06

Description:
The overall objective of this one-day workshop is to explain the role and importance of setting performance targets, measurement, assessment, review and the development of individual action plans as key components in the process of
performance management and appraisal. It will specifically guide the participants in setting effective and meaningful goals/targets for themselves and their staff as well as Key Performance Indicators to measure and evaluate progress achieved.
They will understand the need to set SMART-T goals that align with the vision and mission of the organization and understand how effective goal/target setting is a key element in the performance management process. At the end of the workshop participants will have developed the relevant skills to set effective performance targets and review and counsel on their implementation.

2 Days Workshop on The Leadership Challenge: The Practice of Exemplary Leadership / Global Event

2009-05-18

Description:
Leadership is everyone\'s business and great leadership has never been more difficult or more needed. The Leadership Challenge addresses the skills needed to thrive in today\'s economy which include the abilities to: motivate and empower others to contribute fully and deliver inspired performance, advance innovation within an organization...in every task and in every project, and collaborate and influence vast networks of employees, customers, and executive teams. The workshop covers
the Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.

THE OBJECTIVE
This Workshop will enlighten the participants that leadership is a growth process and to be a leader is to be lead by example; be a mentor to develop the mentees into mentors themselves.

To appreciate that - character development and sustaining this moral compass brings success and continuity to the organisation.

Finally the participants are enable to understand the 3 important considerations
that impact exemplary leadership process.

Conference on Landslide Risk Mitigation and Hillslope Re-Engineering Planning / Global Event

2009-03-19

Description:
A series of landslides and engineered slopes occurred in Malaysia in the 1990\'s till 2008 in which lives were lost. Of these the Hulu kelang landslide probably received the most publicity, but there were several others. Being an urban area and highly populated, the impacts of these tragedies are detrimental to humans and properties.
From literature, it is found that less action were taken by the respective authorities to learn from the mistakes. From the landslides investigations reports, it is shown that landslides were caused mainly by failures of the retaining wall and other combinations factor like lack of maintenance, monitoring, less coordination during construction stage and design problem.

The question is what will be effective measures in reducing landslides in hillside development in Malaysia. The discussion will be on landslides: the causal factors, the impacts, mitigation actions and architectural aspects to be considered in designing the site plan. This event is targeted to Professionals involved in the
constructions industries; especially architect must be more conscious and aware on the roles to apprehend good design practice for future hillside development and Risk Landslide Management

2 Days Exclusive Workshop on Handling Difficult Performance Issues in Call Centres by Chris Fenney / Global Event

2009-03-10

Description:

The overall objective of this two-day workshop is to explain the role and importance of setting performance targets, measurement, assessment, review and the development of individual action plans as key components in the process
of performance management and appraisal in Call Centres.

It will provide participants with a better understanding of the performance management cycle from an appraiser
and appraisee viewpoint and to be aware of the linkage of the overall business objectives to individual employee\'s objectives. It will specifically impart the skills needed for communicating performance feedback
and overall assessment between the appraiser and members of staff. This will include skills in developing staff for better performance , recognizing staff performance gaps and identifying training needs.